Menu Close

Frequently Asked Questions (FAQ)

Please feel free to contact us with any questions. We would love to have a chat with you.

Where are you located?

Our Australia office is located in Adelaide, South Australia. Our factory is located in Hunan, China.

What kinds of certificates do you have?

We are holding ISO9000 certification and obtained the certification of FSC, ABS, GL, CCS, ISO(ISO iii system certification (quality management system, environmental management system, occupational health, and safety management system)).

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

What is your payment type? What is your ABN?

We accept payments through Australian-wide Bank transfers, Cheque, Cash.

Our ABN No. is 636 149 767. Having concerns? Contact me and let’s arrange a face to face meeting.

Can the package or product be done on my wish?

Yes, we can certainly arrange how the package be done as you need.